Contact Center Solutions

Omnichannel Contact Centers for a Connected World

At Meemtel Solutions, we specialize in delivering modern, intelligent, and scalable contact center platforms that help businesses deliver exceptional customer experiences across every channel. Whether you're a large enterprise or a growing business, we offer full support for today’s leading contact center technologies—with deep expertise in deployment, integration, and optimization.

Why Choose Meemtel for Contact Center Solutions?

Multi-Vendor Expertise - We don't just deploy one platform—we support the best in the market, letting you choose what fits your business best.
Custom Workflows & Integrations - From custom CRM flows to third-party APIs, we build tailored solutions for your agents and customers.
Proven Project Delivery - Our certified engineers and consultants have delivered projects across Europe, Middle East, Africa, and Asia.
Managed Services & AMC Support - We offer 24/7 monitoring, remote admin, updates, and SLA-based managed services for your contact center operations.
Unified Communication Integration - Full integration with Microsoft Teams, Zoom, SIP endpoints, and telephony environments for a unified ecosystem.

Contact Center Platforms We Support

We offer full implementation, integration, and managed support for the following platforms:

Cisco Contact Center

UCCE (Unified Contact Center Enterprise)
UCCX (Unified Contact Center Express)
Webex Contact Center (Webex CC)

Genesys Cloud CX

Cloud-native platform with omnichannel routing, AI-powered bots, and deep CRM & workforce engagement integration.

NICE CXone

AI-enhanced platform for voice, chat, social, and email—plus powerful analytics, WFM, and quality monitoring.

Five9 Contact Center

Cloud contact center with predictive dialing, IVR, real-time dashboards, and CRM connectivity.

RingCentral Contact Center

Reliable and scalable CCaaS with voice, chat, social, and built-in workforce engagement.

Zoom Contact Center

Video-first contact center solution with integrated chat, voice, and collaboration for hybrid support models.

Microsoft 365 Dynamics Contact Center

AI-driven contact center native to Microsoft ecosystem with full CRM integration, Omnichannel for Customer Service, and Power Platform extensibility.

Avaya Contact center

AI-powered, omnichannel contact center solution that delivers personalized customer experiences through voice, chat, email, and social media, optimized for both on-premises and cloud deployments.

Key Capabilities Across All Platforms

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Omnichannel Engagement

Voice, chat, email, SMS, social media, and video
Seamless channel switching and consistent customer experience

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CRM Integration

Out-of-the-box or custom integrations with Salesforce, Microsoft Dynamics 365, HubSpot, Zoho, ServiceNow, etc.
Unified agent desktop with contextual customer data

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Recording & Quality Monitoring

Voice and screen recording
Real-time quality management and supervisor dashboards
Integration with tools like Verint, NICE, and in-platform recorders

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Analytics & Reporting

Real-time dashboards and historical insights
Custom KPIs, SLAs, and performance metrics
Workforce analytics and speech/text analytics (where supported)

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Automation & AI

IVR, chatbots, and voicebots
Predictive routing and callback solutions
AI-based agent assist and self-service journeys

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Security & Compliance

Role-based access control
Data encryption and secure storage
Compliance with GDPR, HIPAA, PCI-DSS (depending on platform)