Contact Center Solutions

Omnichannel Contact Centers for a Connected World

Modern, intelligent platforms that help businesses deliver exceptional experiences across every channel—implemented, integrated, and optimized by Meemtel.

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Why Choose Meemtel for Contact Center Solutions?

Strategy-led deployments with measurable CX impact.

Multi-Vendor Expertise

We support the best platforms so you can choose what fits your business.

Custom Workflows & Integrations

CRM flows, third-party APIs, and tailored agent experiences.

Proven Project Delivery

Certified teams delivering projects across EMEA and Asia.

Managed Services & AMC Support

24/7 monitoring, updates, and SLA-based managed services.

Unified Communication Integration

Teams, Zoom, SIP endpoints, and telephony unified in one ecosystem.

Contact Center Platforms We Support

Full implementation, integration, and managed support across top CX platforms.

Cisco Contact Center

UCCE (Unified Contact Center Enterprise)
UCCX (Unified Contact Center Express)
Webex Contact Center (Webex CC)

Genesys Cloud CX

Cloud-native platform with omnichannel routing, AI bots, and CRM integration.

NICE CXone

AI-enhanced platform for voice, chat, social, and email with analytics and WFM.

Five9 Contact Center

Cloud contact center with predictive dialing, IVR, and real-time dashboards.

RingCentral Contact Center

Scalable CCaaS with voice, chat, social, and workforce engagement.

Zoom Contact Center

Video-first contact center with integrated chat, voice, and collaboration.

Microsoft 365 Dynamics Contact Center

AI-driven contact center native to Microsoft with Omnichannel and Power Platform.

Avaya Contact Center

Omnichannel contact center for voice, chat, email, and social media.

Key Capabilities Across All Platforms

Unified features that elevate agent performance and customer experience.

Omnichannel Engagement

Voice, chat, email, SMS, social media, and video
Seamless channel switching and consistent CX

CRM Integration

Integrations with Salesforce, Dynamics 365, HubSpot, Zoho, ServiceNow
Unified agent desktop with contextual data

Recording & Quality Monitoring

Voice and screen recording
Real-time QA and supervisor dashboards
Verint, NICE, and native recorders

Analytics & Reporting

Real-time dashboards and historical insights
Custom KPIs, SLAs, and performance metrics
Workforce and speech/text analytics

Automation & AI

IVR, chatbots, and voicebots
Predictive routing and callback solutions
AI-based agent assist and self-service journeys

Security & Compliance

Role-based access control
Data encryption and secure storage
Compliance with GDPR, HIPAA, PCI-DSS

Industries We Serve

Contact center solutions built for high-volume, high-touch environments.

Telecom & BPOs

Banking & Finance

Healthcare & Telemedicine

Retail Chains

Government & Public Sector

Support issues slowing you down?

You focus on your business, we’ll handle the tech. Explore AMC options for your contact center.

Explore AMC Plans