For more enquiries and sales support: info@meemtel.com
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IT Annual Maintenance Contract (AMC)

Proactive IT, Voice & Collaboration Support

Comprehensive AMC services that maintain, manage, and secure your complete IT and communication environment.

Request AMC Support

Key Differentiators

Why enterprises trust Meemtel for long-term AMC coverage.

15+ Years of Expertise – Highly experienced Cisco/Avaya/Alcatel engineers
SLA-Backed Support – Guaranteed response times (e.g., 2-hour critical issue response)
Predictable Pricing – No hidden costs, annual fixed-fee model
Proactive Maintenance – Regular audits, patches, and performance tuning

Why Choose Meemtel?

Certified expertise and proactive support across IT, voice, and collaboration.

Multi-Vendor Expertise

Specialized in Cisco, Microsoft, Avaya, Genesys, Fortinet, Audiocodes, and more.

Security-Driven

Integrated security into every layer—IT, voice, and cloud.

International Presence

Support teams across France, Dubai, Morocco, and India.

Certified Experts

Skilled, experienced, and ready to take ownership.

Proactive, Not Reactive

We prevent downtime instead of just fixing it.

Transparent Reporting

SLAs, response stats, and system health—all in your inbox.

Our AMC Services

Coverage designed for enterprise IT, voice, collaboration, and contact center platforms.

IT Infrastructure Maintenance

  • Desktop & laptop hardware support
  • Server health checks & maintenance
  • Storage devices & data backup solutions
  • OS & patch management
  • Antivirus & endpoint security management

Network Infrastructure & Security

  • Router, switch, and firewall configuration (Cisco, Fortinet, Ubiquiti)
  • Structured cabling and network layout design
  • VPNs and remote access setup
  • Network performance monitoring
  • Firewall rules, security policies & vulnerability management

Telephony Solutions

  • Microsoft Teams Phone System – Setup, migration, Direct Routing, Call Queues
  • Cisco Call Manager (CUCM) – Design, integration, user/device provisioning
  • Avaya, Alcatel Call Managers – Maintenance and extension support
  • Audiocodes, Ribbon, Nuera SBCs – Configuration and ongoing support
  • Cisco CUBE Gateway – SIP trunk integration and routing
  • SIP Trunks Management – Troubleshooting, failover, call routing
  • Imagicle – Call recording, billing, contact directory, and attendant console

Video Conferencing & Collaboration

  • Microsoft Teams Rooms (MTR) – Setup, firmware updates, and peripheral support
  • Cisco Webex Rooms / Room Kits – Installation and troubleshooting
  • AV peripherals – PTZ cameras, microphones, DSPs, displays
  • Control panels & touch interface support
  • Digital signage and video wall integrations

Cloud & Workplace IT Support

  • Microsoft 365 – Admin center management, user/mailbox provisioning
  • Azure AD – Identity, access, SSO and policy support
  • SharePoint, OneDrive, and Teams collaboration setup
  • Printer & scanner maintenance
  • Email configuration and troubleshooting

Contact Center Maintenance

  • Cisco UCCE / UCCX – Workflow support, call routing, IVRs
  • Genesys Cloud CX – Omni-channel support, bots, reporting
  • Nice CXOne – Interaction routing, agent experience tools
  • Webex Contact Center – Setup and maintenance
  • Five9, RingCentral CC – Routing logic, integrations, and user training

AMC Service Levels

Choose coverage that matches your operations and response expectations.

Basic AMC

  • 8x5 remote support
  • Quarterly preventive maintenance
  • SLA-based response time: 4 hours

Standard AMC

  • 9x6 support (remote + onsite)
  • Monthly audits and reporting
  • SLA-based response time: 2 hours

PRO AMC

  • 24/7 coverage (remote + priority onsite)
  • Full-stack infrastructure support (IT, Telephony, CC, AV)
  • Dedicated account manager & customized reporting
  • Strategic IT planning and consulting included

Advanced Ticketing & SLA Management

Enterprise-grade reporting, tracking, and responsiveness you can measure.

Real-Time Ticketing

  • Create and monitor support tickets in real time
  • Instant updates on ticket status

SLA-Driven Resolution

  • SLA-tied resolution timelines for faster service
  • Track progress against committed timelines

Performance Reporting

  • Performance reports delivered monthly
  • Gain insights into ticket trends and SLA adherence

24/7 Support

  • Round-the-clock assistance for critical issues
  • Dedicated support team availability

Ready for Hassle-Free IT Operations?

Let Meemtel handle your infrastructure, so you can focus on growth.

info@meemtel.com

France | Dubai | Morocco | Qatar | India