IT Annual Maintenance Contract (AMC) Services

Empowering Your Business with Proactive IT, Voice & Collaboration Support

Meemtel Solutions offers comprehensive AMC services designed to maintain, manage, and secure your business's complete IT and communication environment—minimizing downtime and maximizing performance.

Key Differentiators

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15+ Years of Expertise – Highly experienced Cisco/Avaya/Alcatel engineers
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SLA-Backed Support – Guaranteed response times (e.g., 2-hour critical issue response)
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Predictable Pricing – No hidden costs, annual fixed-fee model
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Proactive Maintenance – Regular audits, patches, and performance tuning

Why Choose Meemtel?

🎯 Multi-Vendor Expertise

Specialized in Cisco, Microsoft, Avaya, Genesys, Fortinet, Audiocodes, and more.

🔐 Security-Driven

Integrated security into every layer—IT, voice, and cloud.

🌍 International Presence

Support teams across France, Dubai, Morocco, and India.

🧠 Certified Experts

Skilled, experienced, and ready to take ownership.

💡 Proactive, Not Just Reactive

We prevent downtime instead of just fixing it.

📊 Transparent Reporting

SLAs, response stats, and system health—all in your inbox.

Our AMC Services

IT Infrastructure Maintenance

  • Desktop & laptop hardware support
  • Server health checks & maintenance
  • Storage devices & data backup solutions
  • OS & patch management
  • Antivirus & endpoint security management

Network Infrastructure & Security

  • Router, switch, and firewall configuration (Cisco, Fortinet, Ubiquiti)
  • Structured cabling and network layout design
  • VPNs and remote access setup
  • Network performance monitoring
  • Firewall rules, security policies & vulnerability management

Telephony Solutions

  • Microsoft Teams Phone System – Setup, migration, Direct Routing, Call Queues
  • Cisco Call Manager (CUCM) – Design, integration, user/device provisioning
  • Avaya, Alcatel Call Managers – Maintenance and extension support
  • Audiocodes, Ribbon, Nuera SBCs – Configuration and ongoing support
  • Cisco CUBE Gateway – SIP trunk integration and routing
  • SIP Trunks Management – Troubleshooting, failover, call routing
  • Imagicle – Call recording, billing, contact directory, and attendant console

Video Conferencing & Collaboration

  • Microsoft Teams Rooms (MTR) – Setup, firmware updates, and peripheral support
  • Cisco Webex Rooms / Room Kits – Installation and troubleshooting
  • AV peripherals – PTZ cameras, microphones, DSPs, displays
  • Control panels & touch interface support
  • Digital signage and video wall integrations

Cloud & Workplace IT Support

  • Microsoft 365 – Admin center management, user/mailbox provisioning
  • Azure AD – Identity, access, SSO and policy support
  • SharePoint, OneDrive, and Teams collaboration setup
  • Printer & scanner maintenance
  • Email configuration and troubleshooting

Contact Center Maintenance

  • Cisco UCCE / UCCX – Workflow support, call routing, IVRs
  • Genesys Cloud CX – Omni-channel support, bots, reporting
  • Nice CXOne – Interaction routing, agent experience tools
  • Webex Contact Center – Setup and maintenance
  • Five9, RingCentral CC – Routing logic, integrations, and user training

AMC Service Levels

Basic AMC

  • 8x5 remote support
  • Quarterly preventive maintenance
  • SLA-based response time: 4 hours

Standard AMC

  • 9x6 support (remote + onsite)
  • Monthly audits and reporting
  • SLA-based response time: 2 hours

PRO AMC

  • 24/7 coverage (remote + priority onsite)
  • Full-stack infrastructure support (IT, Telephony, CC, AV)
  • Dedicated account manager & customized reporting
  • Strategic IT planning and consulting included

Advanced Ticketing & SLA Management

Real-Time Ticketing

  • Create and monitor support tickets in real time
  • Instant updates on ticket status

WE OFFER A PROFESSIONAL TICKETING SYSTEM WITH FULL SLA TRACKING

SLA-Driven Resolution

  • SLA-tied resolution timelines for faster service
  • Track progress against committed timelines

Performance Reporting

  • Performance reports delivered monthly
  • Gain insights into ticket trends and SLA adherence
SLA Dashboard

24/7 Support

  • Round-the-clock assistance for critical issues
  • Dedicated support team availability

See a Demo? Request Access Now

Ready for Hassle-Free IT Operations?

Let Meemtel handle your infrastructure, so you can focus on growth.

info@meemtel.com

France | Dubai | Morocco | India

Support Solution